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 | Frequently Asked Questions |
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- Are my payments secure if I pay online?
Yes, all of our transactions are encrypted using industry standard equipment to ensure that only we see your private information... Back to Top
- What payment methods do you accept?
We accept all major credit cards (Visa, Discover, Americam Express and MasterCard), as well as Personal Checks and Certified Bank Checks... Our preferred payment choice is cash. Back to Top
- Do I have to pay Sales Tax?
Yes, sales tax in the County of Los Angeles, CA is at a rate of 8.25% on parts only... Back to Top
- What are your normal business hours?
Most inquiries will be answered within 24 hours but our normal business hours are Monday - Friday, 8am - 5pm. PST & Saturday - 8am - 3:30pm Closed Sundays Back to Top
- Do you offer gift cards?
We currently do not offer any gift cards. Back to Top
- What type of equipment do you use when working on my car?
Our Technicians use State-of-the-Art Diagnostic and Analizing Equipment... Back to Top
- How long does it take to work on my car?
Note: Due to many unforseen circumstances in the repairing of automobiles we regret that we can only estimate, not promise a completion time. Back to Top
- Do you guarantee your work?
On all of our major engine and transmission overhauls come with a 12 month or 12,000 mile warranty (which ever occurs first) on parts and labor provided only, and at our shop only. On our general auto repairs we offer 3 months or 4,000 miles (which ever occurs first) on parts and labor provided only, and at this shop only.
Ask us about
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- Who are you? - How long have you been in business?
We are a Family Owned & Operated Limited Liability Corparation Located in Lancaster, CA. We have been in business since 1996 offering complete automotive service & repair. We have a highly skilled ASE certified staff with more than 60 years combined experience on hand to help answer any questions you might have. We have a skilled staff on hand with repair shop experience to help answer any questions you might have.
At L & S Automotive, we're not high pressure salesmen that ask you to call us - if you feel more comfortable with a quote online please do so and customer service will contact you with a quote by e-mail. That option is always available. You can also e-mail us 24 hours a day with any comments and or feedback. Sometimes replacing certain componets isn't always the best option. However if without doubt it is, we'll tell you. We know that if you receive good advice now, you will be back in the future and tell your friends and family about the good service you received. Our goal is to help you solve your problem, and in the end we all will benefit. Sincerely, Jerry Rocha (owner operator)
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